Check the UID and server region
Copy the UID displayed inside Genshin Impact and choose its matching server region. A correct UID paired with the wrong region can prevent the account from being identified correctly.
- Do not enter a nickname instead of the UID.
- Confirm the server before payment.
- Do not share the account password.
Review crystals and bonus information
Choose an available Genesis Crystals denomination and check its displayed price. First-purchase bonuses depend on the receiving game account and should not be assumed unless the product details confirm them.
Check the order status
Use My Orders to distinguish payment confirmation from supplier processing and completed fulfillment. Keep the order number available if support is required.