Refund Policy

Last updated: [14th July 2026] This policy explains cancellations and refunds for digital products bought on https://www.topupdaddy.com, consistent with the Consumer Protection (E-Commerce) Rules, 2020. Because our products are digital and delivered instantly, please read carefully before you pay. 1. Nature of digital goods. Game top-ups, in-game currency, and voucher codes are digital products delivered instantly and automatically. Once a top-up has been successfully credited to your game account, or a code has been revealed/delivered, the sale is final and generally non-refundable, because the value cannot be recovered. 2. Order cancellation. You may request cancellation only before the order has been processed/delivered. Since most orders deliver within seconds, cancellation is usually not possible once payment is completed. To attempt a cancellation, contact [support@topupdaddy.com] immediately with your order number. 3. When you ARE eligible for a refund. We will refund you (to your original payment method) in these cases: - a. Payment debited but order not created / failed: full refund. - b. Non-delivery: you paid, but the top-up was not delivered within 24 hours and cannot be delivered. - c. Duplicate payment: you were charged more than once for the same order — the extra charge is refunded. - d. Verified technical error on our side that prevented correct delivery. 4. When you are NOT eligible for a refund. - a. Wrong details you provided: incorrect but valid Player/User ID, Server, or Zone, or wrong pack selected — the product was delivered as ordered. You are responsible for the details you enter. - b. Successful delivery: the top-up was credited or the code delivered/revealed successfully. - c. Account issues on the game side: publisher bans, regional restrictions, or account actions taken by the game developer. - d. Change of mind after successful delivery. - e. Chargeback abuse / fraud. 5. How to request a refund. Email [support@topupdaddy.com] (or WhatsApp [+91-7003368538]) within 48 hours of the transaction with: your order number, registered email/phone, the Player ID used, and a description (and screenshot, if any) of the issue. 6. Processing time. Approved refunds are initiated within [2–3] business days and typically reflect in your account within 5–7 business days, depending on your bank/payment provider. Refunds are always made to the original payment method; we do not refund to a different account. 7. Failed payments. If money was deducted but the order shows failed/pending, it is usually auto-reversed by your bank/gateway within 5–7 business days. If it isn't, contact us with your transaction reference and we will assist. 8. Grievance redressal. If you are unsatisfied with a refund decision, escalate to our Grievance Officer [support@topupdaddy.com]. We acknowledge within 48 hours and resolve within 30 days. You may also approach the appropriate consumer forum under the Consumer Protection Act, 2019.